London, UK
October 27, 2026
The Ned, London
Join your peers for a day of deep work, honest peer conversation, and hands-on product time — in the heart of one of the world's most energetic cities.
One day, designed for output.
The ACX Retreat brings together a select group of Ada's top customers for a full day of structured workshops, peer sessions, and hands-on product work. The agenda focuses on three areas: the quality of every resolution, the business impact your agent drives and the loop that keeps it improving. Every session is designed to end with something actionable in your hands.
You'll compare notes with peers running deployments like yours, work directly with Ada's product experts, and get a clear picture of where your ACX Practice stands and what it takes to push it further.
Who should attend? The day is built for AI managers and the technical folks who work in the Ada platform every day. If a business stakeholder owns your agent's performance, it's worth sending them alongside someone technical: they'll each walk away with complementary perspectives.
The day at a glance.
- 8:30am - 9:10am
Welcome & product updates
Start the day grounded. Ada's product leadership share what's shipping, what's coming, and what it means for your practice. Attendees also receive their 90-day planning guide to capture ideas and actions throughout the day.
- 9:10am - 9:30am Customer spotlight
Every Conversation Makes the Next One Better
Ritika Choudhury, Group Product Manager, Dott
Thomas Griseau, Head of Engineering, Dott
Dott's agent Dottie took automated resolution from 32% to 77% across ~2 million contacts a year. Behind that climb is a continuous improvement loop built on MCP: the team reviews 1,000 conversations at a time instead of 50 a day by hand, then fixes the root causes they surface. Ritika and Thomas will show how they run that loop, and how to start building one in your own agent.
- 9:30am - 12:00pm Workshop
Own the improvement loop
The best AI agents resolve conversations, protect revenue and keep getting better. This workshop covers all three. We’ll start with what separates a conversation that resolves from one that doesn’t. Then we’ll look at what your agent can do when the stakes are higher, like stepping in at the right moment to save a cancellation or taking action mid-conversation. To finish, you’ll find the gaps worth fixing and build a practice around closing them.
Feature focus: Playbooks, Actions, Code tools, Proactive outreach, Simulations, Ada Analytics and MCP
- 12:00pm - 1:00pm
"Birds of a feather" lunch
A working lunch with peer conversation organized by vertical or focus area.
- 1:00 - 1:10pm
CLI overview
Learn practical ways to use CLI to go beyond analysis and get more done.
- 1:10pm - 1:55pm
Gallery walk
Your build cohort is your choice. Walk the room, see demos of how other are using Ada, and pick a station for the “Build” session that’s up next.
- 2:05pm - 3:45pm
Build
Hands on keyboard and in your selected cohorts, with opportunity to hear what others are building.
- 3:45pm - 3:50pm
Closing
A quick wrap on the day's big themes, what's next for your agent and how to keep the conversation going after you leave.
- 4:00pm - 5:00pm Activity
Cocktail masterclass
Shake, stir, and sip your way through an interactive masterclass where you’ll craft three creative cocktails and learn a few new tricks along the way.
- 6:00pm
Dinner
Celebrate a productive day with your peers at the renowned Hawksmoor restaurant.
The venue
The Ned, London
27 Poultry, London, EC2R 8AJ
The Ned occupies the former Midland Bank headquarters in the City of London — a 1920s Edwin Lutyens building that's been restored with more than a little ambition. The marble columns, vaulted ceilings, and original banking hall give it a scale that most event venues spend decades trying to manufacture.
It's a building that makes an impression before the agenda even starts — and a fitting room for a group of people doing serious work on something that matters.
Ready to join us in London?
Registration is $599 USD and covers the full day of programming, plus the welcome and closing receptions. Attending also counts toward your ACX Leader recognition.
Registration has closed.