Napa Valley, California

September 29, 2026

Estate Yountville, Napa Valley, CA

Join your peers for a day of deep work, honest peer conversation, and hands-on product time—set among the vineyards of California's most celebrated wine regions.

One day, designed for output.

The ACX Retreat brings together a select group of Ada's top customers for a full day of structured workshops, peer sessions, and hands-on product work. The agenda focuses on three areas: the quality of every resolution, the business impact your agent drives and the loop that keeps it improving. Every session is designed to end with something actionable in your hands.

You'll compare notes with peers running deployments like yours, work directly with Ada's product experts, and get a clear picture of where your ACX Practice stands and what it takes to push it further.

Who should attend? The day is built for AI managers and the technical folks who work in the Ada platform every day. If a business stakeholder owns your agent's performance, it's worth sending them alongside someone technical: they'll each walk away with complementary perspectives.

The day at a glance.

9:00am - 9:40am

Welcome & product updates

Start the day grounded. Ada's product leadership share what's shipping, what's coming, and what it means for your practice. Attendees also receive their 90-day planning guide to capture ideas and actions throughout the day.
9:40am - 10:00am

Customer spotlight

Hear firsthand how a peer is driving real impact at their organization.
10:00am - 11:00am Workshop 1

Own the quality

What separates a conversation that resolves from one that doesn't? Start together, then split by maturity to go deeper on the features that move the needle: Playbooks, End User API, Simulations.
11:20am - 12:20pm Workshop 2

Own the business outcome

Containment is the floor, not the ceiling. This session covers what your agent can do when the stakes are higher — protecting revenue, intervening at the right moment, acting mid-conversation.
Feature focus: Actions, Save/retention Playbooks
12:20pm - 1:20pm

"Birds of a feather" lunch

A working lunch with peer conversation organized by vertical.
1:20pm - 2:20pm Workshop 3

Own the improvement loop

You can't improve what you can't see. Find the gaps worth fixing and build a practice around closing them.
Feature focus: MCP, Simulations, Ada Analytics
2:35pm - 3:05pm

Gallery walk

Your build cohort is your choice. Walk the room, see what's most relevant in moving the needle, and pick a station for the “Build” session that’s up next.
3:05pm - 4:00pm

Build

Hands on keyboard and in your selected cohorts.
4:00pm - 4:30pm

Closing

A quick wrap on the day's big themes, what's next for your agent and how to keep the conversation going after you leave.
4:30pm - 6:00pm Activity

Choose your adventure

Attendees opt-in to an experience of their choice (details coming soon).
6:30pm

Dinner

The venue

Estate Yountville

6481 Washington Street, Yountville, CA 94599

Tucked into the heart of Yountville — Napa Valley's culinary epicenter — Estate Yountville is a 22-acre resort set among manicured gardens and vine-draped grounds. Guest cottages and suites are spread across a quiet, village-like property, each designed to feel more like a private retreat than a hotel room. The resort's restaurant and bar lean into wine country without overdoing it; seasonal ingredients, local pours, and a pace that matches the surroundings.

Estate Yountville isn't a conference hotel. It's a place that makes good thinking feel easy, and earns the trip.