Brooklyn, NY
November 3, 2026
1 Hotel Brooklyn Bridge, Brooklyn, NY
Join your peers for a day of deep work, honest peer conversation, and hands-on product time — with the Manhattan skyline as your backdrop, right on the Brooklyn waterfront.
One day, designed for output.
The ACX Retreat brings together a select group of Ada's top customers for a full day of structured workshops, peer sessions, and hands-on product work. The agenda focuses on three areas: the quality of every resolution, the business impact your agent drives and the loop that keeps it improving. Every session is designed to end with something actionable in your hands.
You'll compare notes with peers running deployments like yours, work directly with Ada's product experts, and get a clear picture of where your ACX Practice stands and what it takes to push it further.
Who should attend? The day is built for AI managers and the technical folks who work in the Ada platform every day. If a business stakeholder owns your agent's performance, it's worth sending them alongside someone technical: they'll each walk away with complementary perspectives.
The day at a glance.
- 9:00am - 9:40am
Welcome & product updates
Start the day grounded. Ada's product leadership share what's shipping, what's coming, and what it means for your practice. Attendees also receive their 90-day planning guide to capture ideas and actions throughout the day.
- 9:40am - 10:00am
Customer spotlight
Hear firsthand how a peer is driving real impact at their organization.
- 10:00am - 11:00am Workshop 1
Own the quality
What separates a conversation that resolves from one that doesn't? Start together, then split by maturity to go deeper on the features that move the needle: Playbooks, End User API, Simulations.
- 11:20am - 12:20pm Workshop 2
Own the business outcome
Containment is the floor, not the ceiling. This session covers what your agent can do when the stakes are higher — protecting revenue, intervening at the right moment, acting mid-conversation.
Feature focus: Actions, Save/retention Playbooks
- 12:20pm - 1:20pm
"Birds of a feather" lunch
A working lunch with peer conversation organized by vertical.
- 1:20pm - 2:20pm Workshop 3
Own the improvement loop
You can't improve what you can't see. Find the gaps worth fixing and build a practice around closing them.
Feature focus: MCP, Simulations, Ada Analytics
- 2:35pm - 3:05pm
Gallery walk
Your build cohort is your choice. Walk the room, see what's most relevant in moving the needle, and pick a station for the “Build” session that’s up next.
- 3:05pm - 4:00pm
Build
Hands on keyboard and in your selected cohorts.
- 4:00pm - 4:30pm
Closing
A quick wrap on the day's big themes, what's next for your agent and how to keep the conversation going after you leave.
- 4:30pm - 6:00pm Activity
Choose your adventure
Attendees opt-in to an experience of their choice (details coming soon).
- 6:30pm
Dinner
The venue
1 Hotel Brooklyn Bridge
60 Furman Street, Brooklyn, NY
Perched on the Brooklyn waterfront at 60 Furman Street, 1 Hotel Brooklyn Bridge sits directly across from the Manhattan skyline with unobstructed views of the bridge and the East River.
It's a hotel with a point of view: design-led, city-connected, and grounded in something quieter than the energy just across the water. The rooftop is one of the best seats in New York.
Ready to join us in NYC?
Retreats are kept intimate by design, and attendance counts toward your ACX Leader recognition. Early bird $399 through August 31 ($599 after).