Brooklyn, NY
November 3, 2026
1 Hotel Brooklyn Bridge, Brooklyn, NY
Join your peers for a day of deep work, honest peer conversation, and hands-on product time — with the Manhattan skyline as your backdrop, right on the Brooklyn waterfront.
One day, designed for output.
The ACX Retreat brings together a select group of Ada's top customers for a full day of structured workshops, peer sessions, and hands-on product work. The agenda focuses on three areas: the quality of every resolution, the business impact your agent drives and the loop that keeps it improving. Every session is designed to end with something actionable in your hands.
You'll compare notes with peers running deployments like yours, work directly with Ada's product experts, and get a clear picture of where your ACX Practice stands and what it takes to push it further.
Who should attend? The day is built for AI managers and the technical folks who work in the Ada platform every day. If a business stakeholder owns your agent's performance, it's worth sending them alongside someone technical: they'll each walk away with complementary perspectives.
The day at a glance.
- 9:00am - 9:40am
Welcome & product updates
Start the day grounded. Ada's product leadership share what's shipping, what's coming, and what it means for your practice. Attendees also receive their 90-day planning guide to capture ideas and actions throughout the day.
- 9:40am - 10:00am Customer spotlight
Quality, the Next Frontier
Michael Locurcio, Director, Barnes & Noble
Barnes & Noble's support volume swings hard with the retail calendar, yet the team holds every AI conversation to the same high quality bar. Michael will share the review habits, rollout standards and testing discipline that keep quality steady as automation scales across chat and email, so you know your agent is delivering consistent service no matter the volume. - 10:00am - 12:30pm Workshop
Own the quality & improvement loop
The best AI agents resolve conversations, protect revenue and keep getting better. This workshop covers all three. We’ll start with what separates a conversation that resolves from one that doesn’t. Then we’ll look at what your agent can do when the stakes are higher, like stepping in at the right moment to save a cancellation or taking action mid-conversation. To finish, you’ll find the gaps worth fixing and build a practice around closing them.
Feature focus: Playbooks, Actions, Code tools, Proactive outreach, Simulations, Ada Analytics and MCP
- 12:30pm - 1:30pm
"Birds of a feather" lunch
A working lunch with peer conversation organized by vertical or focus area.
- 1:30 - 1:45pm
CLI overview
Learn practical ways to use CLI to go beyond analysis and get more done.
- 1:45pm - 2:30pm
Gallery walk
Your build cohort is your choice. Walk the room, see demos of how other are using Ada, and pick a station for the “Build” session that’s up next.
- 2:40pm - 4:20pm
Build
Hands on keyboard and in your selected cohorts, with opportunity to hear what others are building.
- 4:20pm - 4:30pm
Closing
A quick wrap on the day's big themes, what's next for your agent and how to keep the conversation going after you leave.
- 4:45pm - 5:45pm Activity
Choose your adventure
Experience one
Wine price-point challenge
Think you can spot the pricey bottle? A sommelier pours wines side by side with the price tags hidden, and you place your bets. Expect a few surprises and some friendly bragging rights.
Experience two
Olive oil & balsamic tasting
Taste your way through olive oils from Spain, Greece and Italy. Then climb the balsamic ladder, from everyday bottles to a rich, traditional aged pour from Modena.
- 6:30pm
Dinner
The venue
1 Hotel Brooklyn Bridge
60 Furman Street, Brooklyn, NY
Perched on the Brooklyn waterfront at 60 Furman Street, 1 Hotel Brooklyn Bridge sits directly across from the Manhattan skyline with unobstructed views of the bridge and the East River.
It's a hotel with a point of view: design-led, city-connected, and grounded in something quieter than the energy just across the water. The rooftop is one of the best seats in New York.
Ready to join us in NYC?
Registration is $599 USD and covers the full day of programming, plus the welcome and closing receptions. Attending also counts toward your ACX Leader recognition.
Registration has closed.